Privacy Policy – Parts Now

1. Introduction

This Privacy Policy describes how ESOFT AUTO PRIVATE LIMITED, operating the Platform under the brand name "Parts Now" ("Parts Now", "Company", "we", "our", "us"), collects, uses, shares, protects, or otherwise processes your information/personal data through our website and mobile application ("Platform").

You may be able to browse certain sections of the Platform without registering with us; however, some features and services will require registration and/or the provision of certain information. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India, subject to applicable laws.

By visiting or using this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable product/service terms, and agree to be governed by the laws of India, including but not limited to laws relating to data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Information We Collect

We collect personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship. This includes information you provide directly and information collected automatically when you use our services.

2.1 Information You Provide

Examples include, but are not limited to:

• Identity and contact details: Name, business/workshop name, address, GSTIN, email address, mobile/telephone number, and similar details required to create and maintain your account and workshop profile.
• Account and profile information: Username/login ID, password, role within the workshop, preferences, and settings.
• KYC and verification information: Documents or information provided as proof of identity or address (such as PAN, Aadhaar, business registration certificates), as may be required under applicable laws and/or by our payment/financial partners.
• Payment and billing information: Bank account details, UPI ID, card details or other payment instrument information (collected, where applicable, via secure payment partners), billing address, and related transaction details.
• Business and operational data: Vehicle/job records, details of service jobs, orders placed, frequently ordered items, notes you enter into the workshop dashboard, and data you input into the garage management software for day-to-day operations.
• Communications and support: Information you provide when you contact us by email, phone, chat, or other channels, including support requests, feedback, survey responses, and, where permitted by law, call recordings.

2.2 Sensitive Personal Data

With your consent, where required by law, we may also collect and process certain sensitive personal data:

• Financial information: Bank account details, card numbers or other payment instrument details necessary for processing payments and refunds.
• Biometric/physiological information: Voice samples and images (e.g., photos of vehicles, parts, number plates) and related data you provide when using AI-powered features.

2.3 Information Collected Automatically

When you visit or use the Platform, we may automatically collect:

• Device identifiers, device type, operating system, browser type, app version
• IP address, approximate location, timestamps, and language settings
• Usage information such as pages/screens visited, features used, time spent, clickstream data
• Log data and diagnostic information

2.4 Information from Third Parties

We may receive information about you from payment gateways, banks, logistics partners, OEMs, and marketing partners. When a third-party partner collects your personal data directly from you, their own privacy policy will apply.

2.5 Fraud and Phishing Alerts

We will never contact you to ask for your card PIN, net-banking or mobile banking password, UPI PIN, or full OTP. If you receive any such request claiming to be from Parts Now or Esoft, do not share this information and immediately contact your bank/payment provider.

3. AI-Powered Features and Voice/Image Data

The Platform provides several AI-powered tools designed to simplify parts ordering and workshop operations including voice-based ordering, number-plate-based vehicle lookup, and image-based part detection.

To enable these features, we may process voice recordings, images, and technical metadata. You can choose not to use these AI features and instead rely on manual search and ordering.

4. How We Use Your Information

• Service delivery and operations
• Transaction processing
• Logistics and order fulfilment
• Customer support and communication
• Personalisation and improvements
• Marketing and promotions
• Security, fraud prevention, and legal compliance

5. How We Share Your Information

We do not sell your personal data. We may share your data with group entities, service providers, business partners, and for legal/regulatory reasons as described in this policy.

6. Security Measures

We adopt reasonable security practices including encryption, access controls, and regular security assessments. However, no system is completely secure. You are responsible for safeguarding your login credentials.

7. Data Retention and Deletion

We retain your personal data as long as necessary for the purposes for which it was collected or as required by law. You may request account deletion, subject to certain limitations.

8. Your Rights and Choices

Subject to applicable law, you may have rights including access, correction, deletion, restriction, and AI-specific choices regarding your personal data.

9. Consent and Withdrawal of Consent

By using the Platform, you consent to the collection and processing of your data as described. You may withdraw consent by contacting our Grievance Officer.

10. Third-Party Sites and Services

The Platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with an updated "Last updated" date. Your continued use constitutes acceptance of changes.

12. Contact and Grievance Redressal